Cancellation Policy and Fees
Your spa treatments are reserved especially for you. We value your business and ask that you respect the scheduling policies of Spa Utopia. Should you need to cancel or reschedule, please notify us at least 48 hours in advance. Cancellations with less than 48 hours of notice are subject to a cancellation fee amounting to the cost of the scheduled service. We reserve the right to charge in full for appointments where the guest has cancelled within 48 hours of the appointment start time.
When you schedule your appointment with us online you are agreeing to these policies. Services booked online require credit card to guarantee the booking. We will process a pre-authorization of $1.00 on your credit card, this will not be processed as a charge on your account. You will not be billed unless there is a late cancellation or no show. Upon checkout after your service, you may opt to use another method of payment. Gift Card, Visa, MasterCard, American Express, cash or Debit card.