FAQs

Q: What Should I Expect?

Expect an awakening of the senses, an inner feeling of well-being. We're here to guide you along in your experience, as well as show you how to take the spa experience home with you. This is your time to focus on you and discover just what you have been missing.

When receiving spa services at Spa Utopia and Salon, you will be given a locker, sandals, and a comfortable robe to wear between treatments. You will find that the treatment rooms, change rooms and steam rooms are not co-ed. The Hair Studio and relaxing lounges are co-ed. When you enter a treatment room your therapist will step outside, allowing you to disrobe in preparation for your treatment. During your treatment you will always be draped to protect your privacy.

Enjoy the experience, wander with your thoughts, or converse with your therapist. Please express any discomfort, or special needs with your therapist.

Q: What Should I Wear?

You will need comfortable clothes to change into and a swimsuit if you plan on having water treatments. Please leave cellular phones, pagers and jewelry at home or in the locker provided. Spa Utopia cannot be responsible for lost or stolen articles.


Q: What Should I Do?

Absolutely nothing. We invite you to imagine the possibilities - rejuvenate, relax and unwind in the ritual of the spa.


Q: What is the Expected Etiquette at Spa Utopia?

Consideration: Please respect the right to privacy and quiet of other spa guests. For your maximum pleasure and in consideration of other spa guests it is recommended that small children do not accompany you on your spa experience.

Promptness: Please arrive at least 20-30 minutes before your reservation to prepare for your treatments. Arriving late will deprive you of precious minutes of your spa treatments. Your reservation will end as schedule, so the next guest is not delayed.

Gratuities: In appreciation for outstanding service, gratuities may be offered at your discretion. Gift cards do not include gratuities.


Q. Do I need a reservation?

In order for us to serve you better, reservations are recommended.


Q: Will I receive a receipt for services with a Registered Massage Therapist or Chiropractor?

We will provide you with a receipt for services that you have received from one of our Registered Massage Therapists (RMT) or Chiropractors. We advise you that it is your responsibility to check with your insurance company for your coverage eligibility and restrictions that your insurer may have. Please note - If you are paying for your service in part or entirely by gift card or discounted gift card it is your responsibility to claim the appropriate amount from your insurance company.